";s:4:"text";s:14022:"Vivid: $271 - $515. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. StubHub ticket sellers are charged a 15% fee. It is possible to request a refund on a purchased StubHub ticket manually. If you feel like StubHub cheated you, you could take action against them. Was this answer helpful? The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Please do not send original documents as we cannot take responsibility for them. First time 2 hours 45 mins. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. This is ridiculous. Help us improve this article with your feedback. Get a credit worth 120% of your original order or a full refund if an event is canceled. This department has no phone nor email? Danielle is the author of this solution article. Fan rewards: Next, a few weeks go by and they charged me $168.30 for not selling my ticket. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Sign up to receive our free weekly newsletter. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. Hurry up and access DoNotPay from any web browser to check out everything we offer. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, They are only offering vouchers for future use instead of a cash refund. We purchased tickets on December 29, 2022 for the Broadway show Six. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. Rich Text; HTML; Preview; Quote. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. Told me I am not getting paid. US and Canada 1.866.788.2482 Toll free. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. For more information, please see our Perhaps Its Time to Switch to Something Other Than StubHub. The clause is designed to protect both buyers and sellers. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Yes Doesn't matter that it happened while you were asleep. Yes Sit back and relax while we do the work. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . PLEASE NEVER PURCHASE YOUR TICKETS HERE. Sellers can cancel most unfulfilled sales at a cost. From everything weve seen, the StubHub customer support is quite thin, to say the least. They kept changing the delivery date. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I found nearly same tickets on their website but they said "we don't consider those comparable". I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. 24/7 customer support: We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. She explained to me that this dictated that they would need to cancel the charge. and our After the switch, you will enter the email address you use to access the community in order to reset your password. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. Bite the bullet , pay the penalty, move on. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. Is there a way out of this. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. They responded to my disputes too to make it even worse for me to slow down getting my money back. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. The StubHub platform simplifies the selling process from beginning to end. The buyer can't just cancel the ticket willy-nilly, either. If you feel like StubHub cheated you, you could take action against them. Check out the table below to see the best alternatives to StubHub. told me to repost them on StubHub. StubHub charged me $840 cancellation fee. Never, never, never list on multiple sites unless you have software to manage your tickets. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). No notifications went to Apple ID. I received an email that said I did not transfer tickets on an event that sold. We never received our tickets. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. We were on the 50 yard line and offered 10 yard line. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. The agent had to escalate. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I have a feeling this is not going to turn out good. Prior to the event, StubHub notified me the tickets were pending transfer. Copyright 2022 Consumers Unified LLC. Portugal. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Am I going to be charged? StubHub clearly does not! Was this answer helpful? I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. Click here for details See all additional. and our I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. Our content is intended to be used for general information purposes only. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. Pretty frustrating. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. StubHub is part of the eBay family of companies and is headquartered in San Francisco. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. The seller would net $85.". The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. I was more than communicative. Go to 'My tickets' then Orders in each one to see if you bought tickets. Ben - Los Angeles, California. Sorry but that's how it is. DoNotPay doesnt care about that. By clicking 'Buy now,' you complete the order. Sorry we couldn't be helpful. New comments cannot be posted and votes cannot be cast. ConsumerAffairs is not a government agency. Requested password reset. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. Request and Get a StubHub Refund Right Now. Check your recording. The clause is designed to protect both buyers and sellers. Terrible experience wit StubHub. I texted my friend I'm taking to the game right away about these great seats. Expensive_Hunter_424 6 mo. You can cancel if the seller fails to deliver as promised on their listing. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Mobile app: They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. The seller made a typo on the listing. 0 Likes . Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. I contacted Stubhub at least 6-7 times. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. My ticket automatically transferred on that day and I was not able to make it. How do I know I can trust these reviews about StubHub? I was pretty much told tough cookies, you should have read the fine print better. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. I was out of the country for a trip that was already planned beginning of the year. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! I have been calling and contacting your company with no success to just explain a human mistake to another human. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? FAQ. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. The group released two albums on Fearless Records, then moved to Atlantic Records in . I have hockey season seats and sometimes list tickets. Shame on StubHub for conducting their business this way. You have just learned a valuable and expensive lesson. If your order is canceled, you won't be charged. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. Huh! But again, here it is January 9, 2023 and still no refund. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. I have an $800 ticket tied up and I cant access my account. Yes CardMatch Increased Targeted Offers! Privacy Policy. ";s:7:"keyword";s:38:"stubhub charged me for cancelled order";s:5:"links";s:578:"How To Create Scoring System In Excel,
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