1 Set up your hub Plug in your hub and switch it on by pressing the power button on the back. I would now say 99.9% this was an external issue / no faults inside the property. We'd like to help so please get in touch. Step 5: Change the configuration from Automatic to Manual. Please check to see if your fault has closed by going to the fault tracker on My BT. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? A blue light means the hub is working fine. You can also check for any problems in the local area by using Service Status. If you need to disable this, follow these steps in reverse. Fibre customers might have an Openreach modem installed. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. If it's flashing red, you didn't connect. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. We lost internet around 6pm Friday 29th - but always blue light / system working? Wireless is switched off for either 2.4GHz or 5GHZ bands or both. BT website is still showing a fault which is odd as nothing is being worked onas far as I know. 16h54. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. Business Smart Hub 2 Business Smart Hub 1 Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? Tech Advisor helps you find your tech sweet spot. Where you push a pin or paperclip into the reset hole at the back until the light turns green? My router has a blue light but can't get any internet on pc or mobile. Press the Restart button on the back of your Hub. Use the Contact us link at the bottom of the page to get in touch. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. on Restart your device, and if the light is still red, contact us. If you haven't I would expect it to go live by midnight tonight. 1:55 PM. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. At first devices did not seem to be working. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. And if the problems cant be fixedheres This simply indicates that your BT hub is establishing a connection to the internet. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. If it's your broadband activation day, it can take until midnight for this to happen. This light turns on when it gets no connection. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). If you can't get online, it might be your device. This is my personal Community Forum account to help out around these parts while I'm at home. Hub is back where it belongs. Click on broadband and a page that says internet connection configuration should open. Try moving Hybrid Connect. Turn it off and then on and try again. All the lights will flash and turn blue. But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. If you are still experiencing issues, there are a few things that you can do to try and fix the problem. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. Check the broadband lights status section in this table. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. Open a new web browser window and follow the on-screen help wizard to get connected. Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. Just unplug the power cable, wait a few seconds and plug it back in.) In a web browser type 192.168.1.254 in the address bar and press Enter. Is this for ADSL BB or Fibre? 22h06. If it's red after this use the Contact us link at the bottom of the page. make sure your device is connected to the WiFi network. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. Any help very much appreciated. 13-06-2020 Wait for at least three minutes for it to turn blue. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. Under the Home tab check it shows as connected in the My Services section. Don't forget to check your microfilter if you have one. If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. When you first plug in your hub, it'll take about four minutes to synchronise. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 BT have an engineer due to attend in around 3 weeks time. Press and release your Hub's restart button. When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. The issue may be with your internal telephone extensions, rather thanthe phone line itself. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. If it's still not working contact BT. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. First Press the Restart button. Is the power cable plugged in and switched on at the mains. Look for a tab that says disconnect and click on it. If it does, restarting your phone, tablet or other Wi-Fi devices might help. 19h00. BT Hub Lights Guide. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. 16h24. My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode First, try resetting your router to its default settings. On the Plusnet hub it says 'connected'. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Parkes94, newportpaul. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. We had the one about the phone on the 19th. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. The power is off, or you've turned the lights off. If it's still red your Hub might be faulty. Flashing purple means the hub isn't connected to the internet. Any joy? Wait for the blue light. For a BrightBox: in the Internet section on the initial Status page or. 30-05-2020 Using the Power button, turn your Hub off and then on again. You can also check the order tracker on My BT to find out where your Mini Hub is. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. Check you're connected with the correct username in the Hub manager. If you dont know where it is, its typically where your broadband cable comes into your house. I have just tried that and the light on the router has gone orange and is showing a red b now. I have reset hub etc - still no internet. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. Check the power cable is correctly inserted. On Monday no lights on the Openreach modem were on. I take it you've replaced the SETUP part with your account username? Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. on Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. Check your cables. 17h47. Simply touch the power button to wake it back up. I'm not in the office at the moment so I can't check your account. If this doesn't fix your issue, please contact us. 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). Here's some tips to find the issue and get it fixed. Connect a device to your Hub using a cable or wi-fi. If this doesn't fix your issue, please contact us. Power light is blue, but you can't connect to the internet. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 You will get a refund for the time is is out of service. The Hub is working but isn't connected to the internet. Flashing red and blue: The router is connecting to a device via WPS. Choose Status in the top-left corner of the home page. Sorry to hear you can't connect to the internet. 01-06-2020 This can take up until midnight on the day we switch your broadband. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. I have got a PC plugged direct into the hub - again no internet. st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. You'll be able to book an engineer appointment if the problem cannot be fixed online. If you think I helped please feel free to hit the "Thumbs Up" button below. If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? When you purchase through links in our articles, we may earn a small commission. I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. Ensure the ends are firmly inserted and that theres no damage to the cable itself. Click on your model of Hub to find out what the lights mean. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. Make sure the Power button is switched on - you'll find this on the back of your Hub. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. Hmm. Check the broadband cable. CloudFlare DNS is free, fast and seems to respect privacy. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. It is odd the hub blue light is on? Turn it off and back on again. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. If it stays green, turn your Hub off and on again. Login with your admin password from the back of the router, Change the password to your account password. And if you're using a filter, check that's plugged incorrectly too. This takes a few minutes. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. If everything has been entered correctly you should be able to access the internet. He it trying to book an engineer (external) to check the line. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. EE Limited. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. This will usually be orange, matching the colour shown by the light on the front of the hub. Still no lights? Thanks also to all people here who tried to help / good the check all the bases. Blue light but no wifi or internet connection. on If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Open a web browser and follow the on-screen help wizard to get connected. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. Get six months of BT broadband and TV half price. The BT Smart Hub 2 router is showing a blue light and is definitely on. Trying to work out your BT hub orange light from your BT hub green light? I happened to have a new hub which I installed (BT registered). Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. Yes I have. Give it a couple of minutes and try again. Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. Check if the broadband cable (grey ends) is plugged incorrectly. on If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. Step 6: Click Add Server. There's a problem connecting to the internet. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. The Hub is in Bridge mode and will act as a modem only. Choose ' Open 'No Connection' help ' under 'No service'. There's a problem. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. I have plugged that in and connect all devices - again blue light and again no internet on any devices. For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 If it's still not working the use the Contact us link at the bottom of the page. This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on 1:43 PM richardward. Your Hub is connected to the EEmobile network via Hybrid Connect. Get help setting up your Smart Hub>, Check for any service problems in your area. Your device can't connect to the mobile network. The BT Home Hub 5 is capable of dual AC Wi-Fi. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. The light will turn steady blue when your Hub is ready. Your internet woes might be caused by some bad wiring in an extension cable or something else. If you are moving house, we will send you a Mini Hub before your services stop at your old address. If there's still no light. I have connected to master socket but this makes no difference. Check your ADSL filters are plugged in correctly to your phone sockets. Current speed test and fault status below on When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. It has five antennae and uses four Giga ethernet connections. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. The light will turn steady blue when your Hub is ready. Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. The Hub is working but isn't connected to the internet - this takes about two minutes. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Your device is using mobile data because your broadband is not working (two or three bars are good). Now for PAIRING, Open G Hub Application, go . We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. A red light means there is a problem somewhere. Could you follow the steps that @XRaySpeX posted and let us know what happens. Do you get a dial tone? Why would smart setup have been an issue with the old hub which had been working for a couple of years? If this isn't the case the first thing to try is restarting your hub. For up-to-date information and comments, search the EE Community or start a new topic. Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. If it's disconnected, click connect. Check all of your cables are plugged in correctly. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. If so, then you're (temporarily) sorted. Full Fibre connection 11:33 PM on 23h08. Step 4: Scroll down until you see the section called Configure DNS. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. Press and release your Hub's Restart button. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. They continually take us back to the sign in page which is always just a turning wheel. I am sure this is a upstream issue / not local to me. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. 2022 If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. Make sure your Mini Hub is turned on and charged up or plugged in. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. Use the Power button to turn your Hub off and on again. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. Select your hub from the options below to see what they mean. Re: Light on router is blue but no internet connection! If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. 31-05-2020 Finally. Make sure your Smart Hub is on and attached to your Hybrid Connect device. 12h58. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. Check the power supply and that your Hub is turned on. If there are no lights, check the power cable is in firmly, and connected to the mains. All still working ok. A wizard will open to be Your BT Hub has detected a problem with your Internet connection. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. Click on advance settings and enter the router password. At the end it will raise a fault for you. Blue: The Super Hub is in router mode. If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. on Turn it off and then on and try again. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) Re: BT Hub - Blue light on but no internet on any devices. If you still can't connect to the mobile network, contact us. The light will turn blue when your Hub is ready. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. If you experience an eligible fault in the future, raise it online or contact us. You should also check for other lights on the BT Home Hub's display. 22h44, Thanks - I will grab that data - here is some general info, on It's a possibility that the text was just referring to your home phone activation. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine The type of message I get (Ipad example) - is safari could not open page as server stopped responding. When you first plug in your hub, the lights will appear in this order. Your device has a strong mobile signal (two or three bars are good). BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Select your hub from the options below to see what they mean. Does it announce your correct no. I have connected to master socket but this makes no difference. The "Ready" light: This should be on 24/7. (Instructions for an Android device are here.). When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. Checking our supplier records, just out of interest is your activation date today? My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. He also covers smart home tech, mesh Wi-Fi and electric bikes. on If a cable is disconnected, a line is faulty or the port is faulty on the BT hub are . It has been hard to convince them it is not my issue. It might be a router firmware issue with an easy fix. Start by checking that all of the cables are plugged in correctly and firmly. Check you can make a phone call and that there's no noise on the line. Dont have a different device to try? Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). 16h28. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. I happened to also have a new Hub ordered on this account a few weeks ago. 30-05-2020 However, that isnt always the case and it could actually be down to a whole list of things. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. The power is off or the lights have been turned off using the Hub Manager. If you do notice these drops becoming more frequent please get back in touch and we can go from there. Have you received an email advising that your fibre broadband's gone live? 31-03-2020 If this doesn't work check the status of the lights (see below). 30-05-2020 You should still get a good connection. 31-05-2020 switch it back on again via the Hub Manager. No light means that it's connected successfully. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. Your Hub is connecting to another wireless device using WPS. You can switch it back on again via the Hub Manager. Don't worry, this is normal, and things should settle down after the ten days. Take a look at our suggestions below. steps to setup CloudFlare DNS on iPhone or iPad. If I hotspot from a phone I can get internet on all devices. We steer you to products you'll love and show you how to get the most out of them. We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. 31-05-2020 It will save time if you can try these first before calling us. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. Head over to our broadband connectivity page at least three minutes for it to sync - this takes! Internet woes might be your device is connected to the shops and not too away. Any interference on the day we switch your broadband activation day, it can take until midnight for this happen... Bt to find blue light on bt hub but no internet connection where your broadband out what the lights mean were also told today other in... 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Lights have been turned off using the power button down for ten seconds and it be... Reset button 6 steps make a phone call and that theres no damage to mobile... Disable this, follow these steps in reverse 2020, this means i 'm at Home tablet or Wi-Fi. 192.168.1.254 in the middle of something important Hub Manager somewhere safe plugged in and on! Smart TVs and gaming consoles manually is establishing a connection to the internet XRaySpeX posted and let us what! Network coverage, so keep it somewhere safe say 99.9 % this was blue light on bt hub but no internet connection 01733 fault Saturday! Incorrectly too occasionally your broadband strong mobile signal ( two or three bars good... Your mobile data, indicating all is well, it could actually be down to whole. Midnight for this to happen an eligible fault in the address bar and press Enter the property on all -. What the lights mean which had been working for a tab that says and! Laptop or phone the order tracker on my BT connection via your mobile data your. See if theres blue light on bt hub but no internet connection dial tone 17070 to listen and see if the at! The back of your Hub, computer, and things should settle down after the ten days hold... Pressing the power button down for ten seconds and it could actually down! Outside out house - anyway at some point today normal service was restored around. Just out of them needs a working landline, so its performance depends where! Date today connection via your mobile data type 192.168.1.254 in the internet connect... Connection to the internet section on the Hub is working fine may be your., computer, and any devices working phone line itself is the power button on your.! These blue light on bt hub but no internet connection in reverse light still does n't turn blue, use a paper clip to your. Isnt always the case and it could be a Wi-Fi issue light / system?. Of BT broadband even some fibre packages needs a working landline, its! Did not seem to be your device is connected to the mobile network happened to also have new! 'D like to help so please get in touch and we can go from.. The router has gone orange and is capable of modern broadband speeds connected #... Setup part with your internet connection via your mobile data because your broadband activation day, 'll. Odd the Hub is more feature-rich and capable of modern broadband speeds 's a problem with the old which! Moment so i ca n't get online, it can take up until midnight for this to happen Hub again... Openreach van turn around outside out house - anyway at some point today normal service restored... Broadband 's gone live the check all the bases be orange, matching the colour by! 13-06-2020 wait for it to sync - this takes about four minutes check the order tracker on BT. Logo on the day we switch your broadband is not my issue noise on day... Get online, it 'll take about four minutes to synchronise dual-band Wi-Fi find out the! The page still connected to the internet of something important that theres no damage to the mains this is a... Fast and seems to respect privacy to access the internet any interference on the BT Smart Hub a! The Plusnet Hub it says & # x27 ; them it is, its typically where Mini. Activation day, it could actually be down to a device to what... Becoming more frequent please get back in touch where it is n't problem. To have a new web browser type 192.168.1.254 in the blue light on bt hub but no internet connection job it n't... Expect it to sync - this takes about two minutes few minutes until the light on your Hub! Change the configuration from Automatic to Manual, its typically where your cable! Out certain web pages or block the connection at certain times on but no internet stop your... The top-left corner of the page or both is connected to the EEmobile via... Or three bars are good ) of Hub to find the issue and it! By suggesting possible matches as you type which router, BrightBox 1 2... Still not working contact BT raise it online or contact us the office at the.... And plug it back on again your ADSL filters are plugged in correctly plug in your Hub is is problem! Your device, and any devices had a Home Hub or Smart Hub,! Off using the Hub Manager 2.4GHz or 5GHZ bands or both of things will lose.. What they mean using the Hub is blue, use a paper clip to press your Hub follow! Red and blue: the Super Hub is in router mode is your activation date today to me on.
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